infoRouter updates are regularly released throughout the year. If you wish to install the latest version of infoRouter, please run the infoRouter Live Update program. More information on infoRouter Live Update, can be found here.

If you have any questions, please contact the infoRouter Support Team at

Before you run infoRouter Live Update, please make sure to follow the Live Update documentation. A proper backup is strongly advised before running Live Update. Click here to download the infoRouter Backup, Restore and Disaster Recovery Guide.

Software release date

08 Mar 2018


  • Import Export tool has been upgraded to .net 4.5.2


  • Web.config / appsettings / ShareTicketWithCustomPageAndForms parameter has been added. This setting can be TRUE or FALSE. Default value is FALSE

Bug fixes

  • Search result abstracts cannot be extracted in windows search.
  • Import export tool fails while uploading a folder if the uploaded folder name is altered by server.
  • AssociatedFoldersAndDocuments web service returns an error.
  • IE 11 display issues occurring in control panel / password policy and email and notification settings windows.
  • Warehouse status window returns 0 KB instead of not available message if the drive is a network share.
  • Custom property set names longer than 30 characters cause search error.
  • If the first field of a custom property set is a lookup type, it does not properly pass values back.
  • Validation returns an invalid warning while updating document type.
  • Folder security - Add and read permission is incorrectly saved as read.
  • Mass document type change screen fails.