As part of our ongoing commitment to security and performance, we are officially dropping support for infoRouter version 8.6.267 and any earlier versions. This decision ensures that all customers benefit from the latest updates and enhancements, reducing exposure to potential security vulnerabilities.
In addition, we are implementing a policy where infoRouter versions older than 4 years will automatically be dropped from support. This approach helps ensure that our customers' systems remain secure and up-to-date with the latest features and protections.
Furthermore, if a version is found to contain vulnerabilities that expose systems to internet-based threats, we reserve the right to discontinue support for that version immediately. Our goal is to mitigate risks and protect your systems from any emerging security threats. In such cases, we will notify all affected customers promptly, providing updates and guidance on how to address these vulnerabilities.
As new information regarding potential security threats becomes available, we will continue to issue notices and recommendations to keep your systems safe and secure.
Despite numerous annoucements, we have noticed that some customers are still running unsupported versions of infoRouter.
If your account is still under a maintenance contract, we strongly recommend upgrading to the latest version of infoRouter.
The latest versions often include:
Upgrading is easy. Simply run infoRouter Live Update to install the latest version. For detailed instructions, please visit our Release Notes section.
Running older versions of infoRouter, particularly on unsupported operating systems or platforms, exposes your organization to significant risks. These include:
If your infoRouter instance is running on a server platform that is no longer supported by Microsoft (e.g., Windows Server 2012 or earlier), we highly encourage migrating to newer platforms such as Windows Server 2019. We have detailed migration guides available to help you smoothly transition to updated platforms.
Additionally, we advise against using unsupported products such as express editions of databases and operating systems not designed for production environments. Please ensure your server meets the infoRouter system requirements.
It is critical to have a robust backup strategy in place. Ensure that your backup plan includes regular backups of both the infoRouter database and document warehouse to prevent data loss and minimize downtime in case of a disaster. More information on Backups, Restoring and Disaster Recovery
To maintain optimal performance and security, we are implementing a new policy: infoRouter versions older than 4 years will automatically be dropped from support. This ensures that our customers are always protected with the latest updates and are not exposed to unnecessary risks.
Additionally, we reserve the right to discontinue support for any version that is found to have vulnerabilities that expose systems to potential internet threats. Our priority is to safeguard your systems from evolving security risks, and as we identify such vulnerabilities, we may deem it necessary to discontinue support for affected versions immediately.
We will notify all affected customers in a timely manner should such a situation arise, ensuring you are aware of any updates or patches required to protect your environment. As new information about potential security threats becomes available, we will issue these notices to help you stay secure.
If you need assistance with upgrades, migrations, or backups, please do not hesitate to contact our support team.
Stay secure, stay updated.