infoRouter updates are regularly released throughout the year. If you wish to install the latest version of infoRouter, please run the infoRouter Live Update program. More information on infoRouter Live Update, can be found here.

If you have any questions, please contact the infoRouter Support Team at

Before you run infoRouter Live Update, please make sure to follow the Live Update documentation. A proper backup is strongly advised before running Live Update. Click here to download the infoRouter Backup, Restore and Disaster Recovery Guide.

Software release date

4 August 2021


  • Ticket expiration checks from the server have been optimized. It is now using an enhanced API method


  • infoRouter returns a more informative error message when a user clicks on a document that has not been fully uploaded

Bug fixes

  • An error is returned when a document is checked in through the task screen.
  • If task instructions and comments do not exist infoRouter fails to display the task.
  • Some of the popups do not fit the small screens that are configured for bigger font.