SYMPTOMS:

infoRouter attempts to connect to the infoRouter support site for the following reasons:

If your server is on a network with no access to the internet this exception might occur.

Access to outside servers may have been restricted by firewalls / proxy servers or local internet security software program.

RESOLUTION:

If you are using a firewall, proxy server or a local internet security software, you should configure them to allow for exceptions to the following sites:

These programs require access to our servers: