infoRouter can generate a cover page with document properties for PDF documents.
Cover page templates are stored in the c:\infoRouter\config path ("CoverPage.[language].pdf").This file may be inaccessible or missing.
Make sure the files under the c:\infoRouter\config path includes a file called "CoverPage.[language].pdf".
If the templates are missing running live update may solve this problem.
Otherwise please send an email to support@infoRouter.com to report the issue.