ChangeUserPassword API

Changes the password of the specified infoRouter user. A user may change their own password; changing another user's password requires the User Manager administrative role.

Endpoint

/srv.asmx/ChangeUserPassword

Methods

• GET /srv.asmx/ChangeUserPassword?AuthenticationTicket=...&UserName=...&NewPassword=...
• POST /srv.asmx/ChangeUserPassword (form data)
• SOAP Action: http://tempuri.org/ChangeUserPassword

Parameters

Response

Success Response

<root success="true" />

Error Response

<root success="false" error="Error message" />

Required Permissions

• Own password: Any authenticated user may change their own password (where UserName matches the caller's own login name).
• Another user's password: The caller must hold the User Manager administrative role.

Example

Request (GET) — user changing their own password

GET /srv.asmx/ChangeUserPassword?AuthenticationTicket=abc123&UserName=jsmith&NewPassword=NewSecure!99 HTTP/1.1
Host: server.example.com

Request (POST) — admin changing another user's password

POST /srv.asmx/ChangeUserPassword HTTP/1.1
Content-Type: application/x-www-form-urlencoded

AuthenticationTicket=admin-ticket-guid&UserName=jsmith&NewPassword=NewSecure!99

Request (SOAP 1.1)

POST /srv.asmx HTTP/1.1
Content-Type: text/xml; charset=utf-8
SOAPAction: "http://tempuri.org/ChangeUserPassword"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ChangeUserPassword xmlns="http://tempuri.org/">
      <AuthenticationTicket>abc123-def456</AuthenticationTicket>
      <UserName>jsmith</UserName>
      <NewPassword>NewSecure!99</NewPassword>
    </ChangeUserPassword>
  </soap:Body>
</soap:Envelope>

Notes

• Same-password restriction: The new password must differ from the user's current password. Submitting the same password is rejected.
• Password policy enforcement: The new password is validated against the application's password complexity rules (minimum length, required character types, etc.) as configured in GetAuthenticationAndPasswordPolicy. If the password does not comply, the call fails and the response error attribute contains a descriptive message identifying the unmet rule.
• No old password required: Unlike typical self-service password-change forms, this API does not require the user to supply their current password — only the authentication ticket is used to verify the caller's identity. Administrative tooling or trusted integrations should therefore protect this endpoint accordingly.
• Use ChangePasswordUsingSecretText for unauthenticated resets: If the user has forgotten their password and cannot log in, use the ForgotPassword / ForgotPasswordByUserName + ChangePasswordUsingSecretText flow instead.

Related APIs

• ChangePasswordUsingSecretText - Reset password using a one-time email token (no ticket required)
• ForgotPassword - Initiate a password reset by email address
• ForgotPasswordByUserName - Initiate a password reset by user name
• GetAuthenticationAndPasswordPolicy - Retrieve the current password complexity policy

Error Codes